Onsite Course
GenreFacilities Services
Training Skills Campus
Price- funding options available
Buy NowBook Now


Level 2 Certificate in Facilities Services allows participants to learn, develop and practise the skills and gain the knowledge required for employment and/or career progression in the facilities sector.

  • Awarding Body: i-Can Qualifications Ltd (iCQ) Ofqual accredited
  • Level: 2
  • Mode: –

About the qualification

The apprenticeship framework for this qualification aims to produce well-rounded and effective employees with up to date knowledge, and technical competence. This apprenticeship qualification includes:

  • iCQ Level 2 Facilities Services Practice – the main qualification that assesses competence in a work situation
  • iCQ Level 2 Facilities Services Principles – a knowledge based qualification that demonstrates an appropriate level of understanding about the area of work as well as:
  • Key/Functional Skills – which ensure that appropriate standards are met in English and Maths
  • Employment Rights and Responsibilities (ERR) – awareness of the rights and responsibilities that are essential in the workplace
  • Development of Personal, Learning and Thinking Skills (PLTS) – that are essential in all workplaces such as effective participators, self-managers, independent enquiries, creative thinkers, reflective learners and team workers

It is ideal for learners who wish to gain a broad understanding of the facilities and services industry, and covers subjects such as:

  • Working in the facilities services
  • Sustainability and environmental issues
  • Health & Safety
  • Developing customer relationships
  • Safety & Security
  • Moving & transport
  • Working safely at heights
  • Routine and non-routine waste

Who is it for

Level 2 Certificate in Facilities Services is aimed at people who are new to the sector as well as experienced staff who want an industry specific qualification which recognises and develops their knowledge and skills in the workplace. It is particularly suitable for people working as facilities operative assistants, estates operatives, caretakers or general or property maintenance operatives.

What will you achieve.

By the end of the course you should be able to…

  • Reduce risks to health and safety in the workplace
  • Follow work practices to present a positive image to customers
  • Increase your knowledge and competence in developing customer relationships
  • Develop your knowledge and competence to inspect premises and facilities, to monitor and adjust building systems and identify where maintenance and repairs need to be carried out
  • Perform maintenance and minor repairs to items within buildings and outside
  • Develop your knowledge and competence to handle mail, understand security procedures when handling mail and packages and the range of available internal and external mail services
  • Handle waste and non-waste in conjunction with cleaning activities and making sure that the waste collection and holding areas are kept clean
  • Develop your knowledge and competence to support the co-ordination of events, supporting activities, liaising with venue management, potential problems, attending to delegates, how to vacate an event and follow-up activities as required


There are no minimum requirements.  Formal qualifications are not necessary.

Progression routes

Learners who achieve this qualification can progress to the Advanced Level 3 Apprenticeship in Facilities Management or to further qualifications such as: Level 3 Diploma in Property, Caretaking and Supervision Skills, Management qualifications at Level 3, Intermediate Level Building Services apprenticeship, Advanced Level Building Services apprenticeship.

Learners can progress to team leader or supervisor roles and eventually to higher level management position in Facilities Management.

Qualification objective

Objectives of this apprenticeship include obtaining a qualification in the same subject area but at a higher level, giving you more specific knowledge, skills and understanding, meeting relevant programmes of learning and supporting your role in the workplace.


How you will be assessed

The competence units within this qualification are assessed by portfolio. Evidence for this qualification must come from the learners’ consistent performance in the workplace and must meet the set requirements. The knowledge and understanding units within this qualification are assessed using a variety of methods including:

  • Question and answer test (written)
  • Multiple choice questions
  • Question and answer (verbal)
  • Essay

Course Breakdown

The minimum number of credits required for this framework is 43

  • i-CQ Level 2 Certificate in Facilities Services Practice (Competency qualification/NVQ)
  • learners must achieve a minimum of 20 credits from the following:

Mandatory Group A (minimum of seven credits)

  • Reduce risks to health and safety in the workplace
  • Promote and maintain service delivery

Mandatory Group B (minimum of four credits)

  • Develop customer relationships
  • Contribute to the effectiveness and efficiency of premises and facilities

Optional Group C: (minimum of nine credits)

  • i-CQ Level 2 Certificate in Facilities Services Principles (Knowledge qualification) – learners must achieve a total of 13 mandatory credits from the following:
  • Working in facilities services
  • Health and safety for facilities services
  • Working with customers and others in facilities services
  • Sustainability and environmental issues for facilities services
  • Functional Skills (English and Math’s) – learners must achieve 10 credits


Investing in a Apprenticeships pathway is rewarding and fulfilling; we see the benefits of it as we support you in your studies. Contact us on: + 44 (0) 203 488 1852 to discuss your possibilities and choices with Training Skills UK.